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Refund in First (60) Sixty Days
If you are not completely satisfied with our hosting services, and you notify
Virtual Server Node in writing via email or fax within the first 60 days of
your contract that you wish to cancel, you will be given a full refund of the
contract amount, excluding setup fees and overages. If a refund is due, you
will be notified by e-mail; it can take up to 60 days after cancellation of
your contract to receive your refund. If you have not received your refund after
60 days, please send an e-mail to Virtual Server Node billing department.
Your e-mail notification to us must be sent from the contact
e-mail address that we have on file for your account. Likewise, if you fax your
notification to us, your fax must be on letterhead.
This policy does not apply to any additional services such
as, but not limited to, overages, disk space, e-mail accounts, domain name registration,
and Web design services, or paid support services.
Refund Policy for Renewals
Charges for the renewal of Web hosting contracts will be refunded if written
notification (either via e-mail message or fax transmission) is received no
later than the tenth day following the renewal date. This ten day grace period
applies to all Virtual Server Node hosting plans. Note that refunds will not
be granted if your written notification is received after the grace period.
Your e-mail notification to us must be sent from the contact
e-mail address that we have on file for your account. Likewise, if you fax your
notification to us, your fax must be on letterhead.
Requests to Cancel After Renewal Date
You must notify Virtual Server Node before or within ten days of the Renewal
Date on your contract if you wish to cancel an account. Virtual Server Node
does not offer prorated refunds for cancellation requests submitted after ten
days of the renewal date.
Your e-mail notification to us must be sent from the contact
e-mail address that we have on file for your account. Likewise, if you fax your
notification to us, your fax must be on letterhead.
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