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Our commitment is to resolve your issue in the quickest fashion possible. Most customers will tell you the last time they rebooted was to take advantage of a plan upgrade. We do everything possible to keep your servers running 24/7/365 but we are not going to lie to you are there are upgrades, server maintenance, and hardware and network issues that all can effect your Virtual Server Node in the same ways as any other provider. We strive for 99.9% uptime, please see our Service Level Agreement (SLA) for more information.
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